How do I identify OKX official accounts?

Publicerad den 11 aug. 2023Uppdaterad den 29 maj 20264 min läsning
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To ensure the security of your account, please do not directly copy verification links provided by third parties. We recommend copying the actual verification link you open and carefully checking whether it matches the information provided by the third party.

Security Reminder:

  1. Official platform staff will never ask for your password, verification code, mnemonic phrase, private key, or other sensitive information. Do not disclose your personal or confidential information to anyone.
  2. Do not transfer funds to anyone claiming to be official platform staff.

You can also use the following self-service tools for further verification:

Official Channel Verification (Web)

Telegram

App Version

Note: Any account without a displayed username or with an incorrect username is considered unofficial. Please be sure to verify using the username from the other party’s profile.
  • Official Group Verification Method
    • Open Telegram, enter the official group - [Group Info] - [Group Avatar] - Copy the username link - Go to here to check the result.
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  • Official Account Username Verification Method
    • Open Telegram, go to the account - Click [Profile Info] - Copy the username link - Go to here to check the result.
    • Recently, we have found fraudsters on Telegram deleting their account "username" and impersonating OKX official names in the "bio" section. To protect your assets, please always verify the officially certified username and do not rely solely on the name in the "bio" for judgment.
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Web Version

  • Official Group Verification Method
    • Open Telegram, enter the official group - [Group Info] - [Group Avatar] - Copy the link - Go to here to check the result.
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  • Official Account Username Verification Method
    • Open Telegram, go to the account - Click [Profile Info] - Copy the full username - Go to here to check the result.
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  • Telegram Announcement Channel Verification

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Kind Reminder:

  • Any account without a displayed username or with an incorrect username is considered unofficial. Please be sure to verify using the username from the other party’s profile.
  • Fake accounts often delete their username and impersonate OKX official account names in the bio. Always check that the official channel information is displayed under the account's "username," not just in the "bio," to avoid being deceived.

Phone

  • Select the country/region code, enter or copy the phone number, then go to here to check the result.
Note: For landline number queries, do not add "-" in the number segment to avoid inaccurate verification results.

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Email

  • Copy and enter the complete email address, then go to ++here++ to check the result.
Note: 1. Do not use the email name as the actual email address. Click details to view the real email address. When entering for verification, please confirm the case and completeness. Please enter the real email for verification. Refer to the following for how to find the real email: 2. Beware of phone scams. Official customer service will never ask for your account password, verification code, or funds in any form! 3. Customer service channels have stopped email service; 4. If the email address is correct but the email content is suspicious: Even if the sender's email appears to be from the official source, if the email contains unusual requests (such as clicking links, filling in personal information, etc.), we recommend further verifying its authenticity. In addition to contacting customer service, you can also check the EML file to determine if the email is truly from the official source. In the EML content, look for the following key fields: spf, dkim, dmarc. If the result shows spf=fail, dkim=fail, or dmarc=fail, any field showing fail means the email did not pass verification and is likely from an unauthorized source. For details, please refer to: How to confirm if an email is really from the official source via EML file?

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Website

  • Copy the website link - go to here to check the result.
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WeChat

  • Open WeChat, click [Friend Avatar] - enter the profile page - copy the full WeChat ID - go to here to check the result.
Note: Enter the correct case for letters to ensure accurate verification.

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Facebook

Web Version

  • Open Facebook, click [Avatar] - enter the profile page - copy the website link, go to here to check the result.
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App Version

  • Open Facebook, click [Avatar] - enter the profile page - [···] icon - copy the page link - go to here to check the result.
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X (Twitter)

Web Version

  • Official Account Link
    • Open Twitter, click [Avatar] - enter the profile page - copy the full account name, go to here to check the result.
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  • Official Account Username
    • Open Twitter, click [Avatar] - enter the profile page - copy the full account name, go to here to check the result.
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App Version

  • Open Twitter, click [Avatar] - enter the profile page - copy the full account name, go to here to check the result.
Note: Make sure to add "@" before searching to avoid incorrect verification results.

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QQ

  • Open QQ, click [Avatar] - enter the profile page - copy the QQ number - go to here to check the result.
Note: QQ number is the only verification method

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Discord

  • Web Version

    • Open Discord, click [Avatar] - enter the profile page - copy the account - go to here to check the result.
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  • App Version

    • Open Discord, click [Avatar] - enter the profile page - copy the account - go to here to check the result.
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Instagram

  • Web Version
    • Open Instagram, click [Avatar] - enter the profile page - copy the full link - go to here to check the result.
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  • App Version
    • Open Instagram, click [Avatar] - enter the profile page - copy the full link - go to here to check the result.
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Youtube

Web Version

  • Official Account Link
    • Open Youtube, click [Avatar] - enter the profile page - copy the full link - go to here to check the result.
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  • Official Account Name
    • Open Youtube, click [Avatar] - enter the profile page - copy the full account name - go to here to check the result.
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App Version

  • Official Account Name
    • Open Youtube, click [Avatar] - enter the profile page - copy the full account name - go to here to check the result.
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Line

  • Copy the full Line ID, go to here to check the result.
Note: Since Line does not display the ID, do not trust IDs sent to you by others. Preferably use the ID to add as a friend to confirm that the person communicating with you matches the ID.

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Reddit

  • Web Version
    • Open Reddit, click [Avatar] - enter the profile page - copy the full link - go to here to check the result.
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  • App Version
    • Open Reddit, click [Avatar] - enter the profile page - copy the full account name - go to here to check the result.
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LinkedIn

  • Web Version
    • Open LinkedIn, click [Avatar] - enter the profile page - copy the full link - go to here to check the result.
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  • App Version
    • Open LinkedIn, click [Avatar] - enter the profile page - copy the full account name - go to here to check the result.
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IM

If you want to confirm whether an IM account is an OKX official customer service, you need to check whether there is a green label with "Official" after the nickname.

If there is this green label after the nickname, it is an official customer service; if not, please be vigilant and beware of scams.

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